• The Email and Password you created when you registered for a Free Trial or 30 Day Subscription is your Username and Password that is ONLY used to log in to your GenzeeTV account by going to
• The Username and Password or Device Codes (Pin Codes) are generated and EMAILED to you once you register (they are all numbers) *CHECK SPAM FOLDER. These are the codes you enter on your device when you first login.

1. Go to

2. Click the Download Tab at the bottom or go to the Download Center on the Homepage.

3. Click the Download Button under Mac or below on this page.

4. You will see at the top right of your screen you will see it downloading.

5. When it finishes downloading click on it and it will say verifying.

6. After verifying a box will appear that says SoPlayer and Applications.

7. Click and drag SoPlayer into Applications.

8. Box will appear saying SoPlayer is copying into your Applications.

9. When finished click on Applications and scroll down and select SoPlayer from your Applications and it will start to verifying SoPlayer.


• A box may appear saying that “SoPlayer” cannot be opened because it is from an unidentified developer.
• If this happens go to the top left of your screen and click the Apple Icon and go to System Preferences.
• Click on Security and Privacy.
• Click the button Open Anyway and then click the lock at the bottom left and put in your password.
• Click Open Anyway again and click Open.
• If you are receiving an error code (EC10, EC21 or Bad Credentials), CLICK HERE TO VISIT THE FAQS PAGE.

10. The SoPlayer App will open on the bottom in your Task Bar. Wait for it to load and put in your username and password you received in your EMAIL (Both are all numbers) when you registered with GenzeeTV.