• The Email and Password you created when you registered for a Free Trial or 30 Day Subscription is your Username and Password that is ONLY used to log in to your GenzeeTV account by going to
• The Username and Password or Device Codes (Pin Codes) are generated and EMAILED to you once you register (they are all numbers) *CHECK SPAM FOLDER. These are the codes you enter on your device when you first login.

1. Go to

2. Click the Download Tab at the top or go to the Download Center on the Homepage.

3. Under Windows click the Download Button.

4. Click Run.

5. Once it Downloads it will start Installing.

6. The SoPlayer App will appear on your Desktop.

7. Click on it and put in your username and password you received in your EMAIL (Both are all numbers) when you registered with GenzeeTV.


• You can also enter in a Pin Code instead of putting in a Username and Password, which is the SAME Code as your Device Link Codes you received in your EMAIL when you registered with GenzeeTV.
• If you are receiving an error code (EC10, EC21 or Bad Credentials), click here to visit the FAQs page.